Return Policy
Inspection
Buyer shall inspect and reconcile all inbound shipments from cooperexperts.com within seven (7) working days. Claims for shortages or damaged merchandise must be submitted to cooperexperts.com no more than ten (10) working days following Buyer's receipt of shipment.
Returns; Defective and Damaged Merchandise
Defective and freight damaged merchandise (but only where cooperexperts.com is providing shipment) may be returned to cooperexperts.com for full credit, but only upon verification by cooperexperts.com of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by cooperexperts.com. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
Returns; Exchanges; Good Merchandise
Returns of good merchandise may be accepted by cooperexperts.com in its sole discretion under the following conditions:
Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from cooperexperts.com. Accepted return will be assessed a 25% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
Return/Exchange of merchandise in packaging that has been marked, re-labeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your cooperexperts.com. Accepted return will be assessed a 30% restocking charge, except that cooperexperts.com merchandise returned in packaging that has been marked, re-labeled or otherwise defaced will be subject to a 40% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
- Merchandise classified by cooperexperts.com as TB (To Be Discontinued), or DC (Discontinued), may not be returned for credit.
Merchandise on sales promotion or inventory packages may not be returned for credit.
Buyer must pay all return transportation charges.
Buyer must obtain and complete an RMA form, issued by cooperexperts.com, for any good merchandise return or exchanges.
Returns/Exchanges will not be accepted under any circumstances after 30 calendar days after the ship date indicated by cooperexperts.com.
Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.